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Through JuzCall, SCS provides a range of comprehensive call centre services including:
Inbound Services
- Customer Care Services
- Technical Helpdesk
- Product and service enquiry
- Billing and account information inquiry
- Appointments and reservations
- Customer extended calls
- Call overflow
Call Centre facilities
- Server hosting
- Fully-equipped seats
- Report generations
Outbound Services
- Sales support
- Lead generation
- Market/customer survey
- Cleaning databases
- Products/seminar launch
Call Centre Solutions
- IVRS application development
- CTI solution integration
- SMS solution development and system integration
Outsourcing Service
As your outsourcing partner, JuzCall is well-equipped to handle a diverse range of call centre services, from the most basic call centre operation, to complex call centre environment with blended and multimedia functionality.
Choosing an alliance with JuzCall ensures that you have a team of highly-trained professionals; including experienced and dedicated management, training and technical support teams. Our vision is to provide a customised and comprehensive plan for your company by designing the proper strategy, staffing and systems.
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