Our Unified Outsourcing Approach

We provide you with the option to pick and choose what to outsource. You can choose to outsource just your applications or just your infrastructure services to us. However, SCS believes that you will derive maximum value by outsourcing both your application and infrastructure management services to us.

Application Management Services

We work closely with you to identify applications that can be outsourced to us, and spend time understanding your business and domain so that we can truly be your extended IT arm. SCS complements our world-class application management processes and methodologies with industry best practices and application of tools from Borland, Mercury Interactive, Parasoft and Rational. We also ensure that your applications are developed and maintained in a secured environment using security tools from Fortify.

Infrastructure Management Services

For infrastructure outsourcing, SCS provides IT helpdesk, onsite and offsite desktop fault management (i.e. desktop support, hardware and software installation/modification) and system management services. SCS provides manpower resources as well as automation tools such as system management tools and call centre technologies to deliver our services.

In order to ensure that the application and infrastructure management services are delivered according to service level agreements, SCS has developed our unique CMMi-compliant project management tool, iTrack. This tool allows us to track and monitor the health status of our projects. Through the iTrack portal, a graphical dashboard, we monitor and track the health status of all projects to ensure smooth project delivery.

By managing many outsourcing projects over the years, SCS has gained valuable experience that enables us to enhance our processes and deliver quality iAIMS services. By outsourcing both the application and infrastructure management services to SCS, you can rely on our experienced professionals and proven processes to deliver your IT needs.